Refund policy

We roast every box of Goodbye Coffee to order, so we want you to be happy with it. Because coffee is a perishable food product, we can't accept returns of opened or unopened coffee. If something went wrong with your order, we'll make it right.

Damaged, wrong, or missing orders
If your order arrives damaged, you received the wrong roast or grind, or something is missing, email us at hello@goodbyecoffee.com within 30 days of delivery. Include your order number, your name, and photos of any damage. We'll send a replacement or issue a refund to your original payment method. You don't need to send anything back.

Lost packages
If your tracking shows no movement or your order never arrived, contact us and we'll work with the carrier to resolve it. See our Shipping Policy for details on delivered and stolen packages.

Subscriptions
You can skip, change, or cancel your subscription from your account before your next shipment is processed. Shipments that have already been roasted and sent can't be returned, but if there's a problem with one, we'll make it right as described above.

Refunds
Approved refunds go back to your original payment method within 10 business days. It can take a few extra days for your bank or card company to post it. If more than 15 business days have passed since we approved your refund, email hello@goodbyecoffee.com.

Questions
Email hello@goodbyecoffee.com or reach us through our Contact page.